Who We Are
We are Wychwood Stove & Chimney Services | www.wychwoodstoves.co.uk | hello@wychwoodstoves.co.uk | 01993 225047
Our Approach to Privacy
This privacy policy sets out how Wychwood Stove & Chimney Services (‘Wychwood Stoves’) uses and protects any information that you provide to the organisation.
Wychwood Stoves is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement.
Wychwood Stoves may change this policy from time to time by updating the Privacy Notice page on the website (www.wychwoodstoves.co.uk). You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th August 2019.
What we collect
We may collect the following information:
- Individual name and/or company name.
- Contact information including email address, postal address and telephone numbers.
- Advertising/communication preferences.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails/texts that we think you may find interesting using the email address and/or mobile phone number you have provided.
- We may share your contact details with third parties that are relevant to the industry for example associate members whose goods or services are of interest to you.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, text or mail.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@wychwoodstoves.co.uk.
You may request details of your personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Wychwood Stove & Chimney Services, 3 Wychwood Close, Carterton, Oxfordshire, OX18 1DL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to/email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.
Things you should know about using our website or Social Media channels…
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
If you use our contact form we will receive your personal information and handle it in the way outlined above.
Cookies
If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Analytics will be collected in order for us to understand our online presence.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.